For years, I had been a trustworthy seller on Cardmarket, amongst Europe’s most prominent platforms for investing playing cards. I managed a perfect standing — about 400 optimistic assessments, zero disputes, and dependable, professional support. But one particular unjustified dispute, taken care of by Cardmarket staff members members Silvia Parravano and Christian Tobehn, improved all the things. in the following paragraphs, I'll share my particular experience, reveal the structural flaws in Cardmarket's dispute procedure, and challenge a stark warning to other sellers.
A thoroughly clean report constructed about a long time
A tested vendor With one hundred% optimistic feed-back
ahead of the incident, I used to be specifically the sort of seller just about every Market values. I mentioned buying and selling playing cards correctly, explained conditions transparently, and shipped promptly. I in no way gained one criticism — only praise.
the value of Trust on Cardmarket
name is anything for sellers on Cardmarket. One mistake — even one that isn’t your fault — can harm many years of effort. That’s what would make my Tale so alarming for others operating about the System.
The Dispute That Shattered My Standing
customer Ordered the incorrect Card, Then Blamed Me
The difficulty commenced whenever a customer requested a card mentioned exactly by identify, set, and condition. Upon getting it, they falsely claimed I had despatched the “Mistaken Variation” — Inspite of clear listing proof demonstrating I hadn’t.
Proof overlooked by Support
I submitted screenshots with the listing, card Model, and problem to prove my accuracy. But Cardmarket support, precisely Silvia Parravano, overlooked the specifics. Instead of examining the listing or requesting clarification, she immediately sided with the customer.
Silvia Parravano’s Mishandling on the Dispute
No good Investigation
Silvia’s final decision was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She only blocked my account. No hearing. No second feeling. No attractiveness.
No Warning, No interaction
What produced this even worse was the suddenness on the action. I was locked out of my account right away. My appeals — asking for an assessment or escalation — have been fulfilled with automated responses or silence. Silvia Parravano exercised full authority with no accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the identical Pattern
In stick to-ups, my scenario was also witnessed by Christian Tobehn, One more member of Cardmarket's assist crew. regrettably, as an alternative to examining the info website objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automatic deflections as well as a long term ban.
A Pattern of Seller Disregard
Are Honest Sellers becoming Silenced?
just after this experience, I began researching on line forums and Neighborhood threads. I immediately uncovered I wasn’t alone. Dozens of prolonged-time sellers noted related ordeals — many involving Silvia Parravano.
a typical topic? Buyers constantly get, even if Incorrect — and sellers are still left voiceless.
How This Hurts the complete Market
when platforms must protect buyers, ignoring evidence from truthful sellers leads to a broken ecosystem. When have faith in is a single-sided, terrible actors make the most, knowing they’ll be shielded by biased support agents.
the challenge: No Oversight, No Appeal
not enough Transparency in Cardmarket’s method
The most alarming challenge is definitely the absence of the appeals approach. Once team like Silvia or Christian make a choice, it’s closing. There’s no second evaluate, no accountability, and no way to revive usage of your account — Regardless how potent your proof is.
Risk of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a false claim — or shed my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
monetary and Emotional repercussions
company Loss Overnight
I invested years in creating my vendor profile. all of that energy was worn out promptly, in addition to likely upcoming earnings. My seller dashboard, buy background, and loyal customer foundation — all absent.
psychological Toll on a trustworthy vendor
This wasn’t just a business strike. it had been demoralizing. being treated like a fraud just after a long time of integrity was emotionally devastating. I followed each and every rule, and continue to bought punished.
What Cardmarket should Do to Regain believe in
Platform Reforms Are Urgently wanted
If Cardmarket wishes to keep good quality sellers and stop future abuse, it need to:
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✅ Introduce a transparent charm process for blocked accounts
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✅ have to have disputes for being reviewed by no less than two independent support agents
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✅ practice personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who post obvious, factual proof
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✅ set up accountability metrics for employees selections
with no these changes, sincere sellers will keep on being collateral hurt within a technique that blindly favors customers.
closing views: Be cautious, continue to be Documented
for anyone who is at the moment promoting on Cardmarket, don’t suppose your excellent record will shield you. you happen to be always one consumer criticism — even a Fake 1 — away from getting silenced.
defend you by:
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getting screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account details on a regular basis
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making ready for disputes — Even though you do almost nothing Completely wrong
summary:
My expertise with Silvia Parravano and Christian Tobehn must function a serious warning to any person using Cardmarket. I considered from the platform. I performed by the rules. And I however received eliminated with no induce.
If Cardmarket continues to disregard vendor legal rights, more dependable distributors will walk away. And when that transpires, the platform won’t just eliminate sellers — it’ll get rid of its reliability.
Has anything related took place to you? Share your knowledge and aid increase awareness. Sellers deserve improved.